A product or category image is broken

A product or category that used to have a picture now shows a blank or broken thumbnail — in the admin list, on the Kiosk, or in the customer app.

Symptoms

• The Image column in Products → Products or Product Categories shows a broken or placeholder thumbnail.
• The picture is missing on the Kiosk or customer menu, but the item itself still sells normally.
• Opening the product or category shows a broken preview where the image should be.

Likely causes

1. The picture file is gone but the item still points at it. In an older version of the admin, removing or replacing an image deleted the file immediately — before you pressed Save. Leaving the form without saving then left the item referring to a picture that no longer existed. This no longer happens, but items affected earlier keep showing a broken thumbnail until the picture is uploaded again.
2. The upload never finished. If you leave the form before the Uploaded success message appears, the picture isn't attached.
3. The file was rejected. Only JPG, JPEG, PNG, GIF and WEBP files under 2 MB are accepted.

How to fix

1. Open the product (Products) or the category (Products → Product Categories).
2. Upload the picture again and wait for "Uploaded success. Please save the form to apply the changes!"
3. Press Save.
4. Reload the list and check the Image column.

Uploading and removing pictures only takes effect when you press Save. If you close the form or move to another page without saving, nothing changes.

The original file can't be recovered once it's gone, so use your own copy of the picture — or any replacement — when you upload it again.

Still stuck?

If the image is still broken after uploading it again and saving, note the product or category name and the outlet, and contact support.