What is Rewardly?

Rewardly is a customer loyalty platform and omnichannel POS system. It lets your business reward customers for coming back — with points, vouchers, stamp cards, store credit, discounts, cashback, and membership tiers — and run every channel of sale that customers actually use: in-store POS, self-order kiosk, QR online ordering, and delivery. All of it is tracked and calculated for you, automatically.

You set everything up once in the admin dashboard. From then on, every sale rung up at your counter applies the right rewards on its own, and your customers can see their points and perks in the member app.

Who this guide is for

This documentation is written for merchants setting up Rewardly themselves. You do not need any technical background — every step is a screen, a form, and a button. Work through it in order, or jump to the feature you need from the sidebar.

The Rewardly ecosystem

Rewardly is several connected apps. As a merchant you mostly use the first one; the others are touchpoints for your staff and your customers.

App	Who uses it	What it does
Admin dashboard	You — the merchant or manager	Configure everything: loyalty programs, vouchers, outlets, products, settings. Also where you read reports.
POS app (tablet)	Your cashiers and staff	Ring up sales. Points, vouchers, discounts, and store credit are applied here at checkout.
Member app	Your customers	Members see their tier, points balance, vouchers, and store credit — and some can redeem rewards themselves.
Kiosk	Customers (self-order)	Optional self-service ordering screen.
Kitchen Display (KDS)	Kitchen staff	Optional — shows incoming orders to the kitchen.
Customer Display	Customers at the counter	Optional second screen showing the order as it is rung up.

This guide's scope

This documentation covers the admin dashboard — where you set Rewardly up — plus how your settings appear in the POS and member apps. Kiosk, Kitchen Display, and Customer Display have their own setup and are not covered here.

How the pieces work together

   YOU                     YOUR CASHIER                  YOUR CUSTOMER
   ───                     ────────────                  ─────────────
 ┌───────────────┐       ┌──────────────────┐         ┌──────────────────┐
 │ Admin          │       │ POS app          │         │ Member app       │
 │ dashboard      │  ──▶  │ (tablet)         │   ──▶   │ (phone)          │
 │                │       │                  │         │                  │
 │ Configure      │       │ Ring up a sale.  │         │ See updated      │
 │ programs &     │       │ Attach the       │         │ points, new      │
 │ settings.      │       │ member. Rewardly │         │ vouchers, tier   │
 │                │       │ applies the      │         │ progress.        │
 │                │       │ rules.           │         │                  │
 └───────────────┘       └──────────────────┘         └──────────────────┘

1. You configure programs and settings in the admin dashboard.
2. A customer makes a purchase on the POS app. Your cashier attaches the customer to the sale by phone number or QR code.
3. Rewardly applies the rules automatically — points are earned, vouchers and discounts come off the total, store credit can be used to pay.
4. The customer sees the result in the member app: updated points, new vouchers, and progress toward the next tier.

What you can reward customers with

Rewardly gives you a toolkit of reward types. Each has its own page in this guide:

• Membership & Tiers — levels such as Silver, Gold, Platinum that customers climb.
• Loyalty Points — points earned on every purchase, redeemable later.
• Vouchers — coupons for money off, free items, or fixed prices.
• Stamp Cards — "buy 9, get 1 free" style collect-and-reward cards.
• Store Credit — a prepaid balance customers can spend like cash.
• Discounts — money off the bill, instantly.
• Cashback — a percentage of the bill returned later as store credit.
• Packages — a bundle of rewards (credit + points + vouchers) given at once.
• Referral — rewards for members who bring in friends.

You do not need to use all of them. Most businesses start with membership + points and add others over time.

How to use this guide

• Brand new? Read Core Concepts next — it explains the handful of ideas behind everything else. Then follow the First-Time Setup guide from start to finish.
• Need one feature? Open it under Features in the sidebar. Every feature page starts with a simple Default setup, and keeps the Advanced options in their own section further down.
• Looking for something specific? Use the search box at the top of any page.
• Stuck? The FAQ & Troubleshooting page covers the common questions, and the Glossary defines every term.

Next: Core Concepts →