I made a program but customers don't see it

You created a loyalty program, voucher, or other feature, but nothing happens for customers.

Symptoms

• A program exists in the admin but has no effect at the POS.
• Customers aren't offered the reward, discount, or points you configured.

Likely causes

1. The program is still in Draft. A program only takes effect once its Status is Live. New programs start as Draft.
2. It isn't linked to the customer's tier. Points, gifts, and many rewards are attached to a specific membership tier. If the member is on a different tier, the program doesn't apply to them.
3. Outlet scope. Some features are limited to specific outlets — check it includes the outlet you're testing at.

How to fix

1. Open the program and switch Status to Live, then save.
2. Confirm the program is linked to the tier the customer belongs to. If different tiers should earn differently, you need one program per tier.
3. Check any outlet restriction includes the branch you're testing.
4. Re-test with a real member attached to the sale.

Remember: points are calculated after payment and show up in the member app and reports — they never appear on the POS screen during the sale.

Still stuck?

If the program is Live, linked to the right tier, and scoped to the outlet but still has no effect, note the program name and the test customer's tier, and contact support. See Loyalty Points.