Stock isn't going down when I sell

You're selling items but their stock count doesn't drop.

Symptoms

• Product or ingredient quantities stay the same after sales.
• No low-stock movement despite trading.

Likely causes

1. Stock tracking is off. Tracking is off by default in Rewardly — selling alone doesn't decrement anything until you turn it on.
2. No starting count was set on a product or modifier, so there's nothing to draw down. Ingredients are different: a sale still deducts, and the count goes below zero.
3. Wrong stock model — you're tracking the product directly when it should be driven by ingredients, or by modifiers.
4. Ingredient tracking is off, or the product has no recipe. A sale deducts a product's ingredients only when Ingredient tracking is on in the product's Cost & Recipe section and a recipe (an Ingredient Bundle) is chosen there. Assigning products from a bundle's Assign Products screen doesn't switch tracking on — tick Track there too. If the outlet records its batches in Make Stock on the POS, tracking is off on purpose: the ingredients come off when the batch is made, not at the sale.

How to fix

1. Turn on Track quantity on the product (or the modifier) and set its starting count.
2. Pick the right model:
   • Inventory (the unit model) for whole items sold as-is, like retail goods.
   • Ingredients (the recipe model) for food/drink made from raw materials — selling the dish draws down its ingredients.
3. For drinks or add-ons sold as modifiers, track them under Modifier Inventory.
4. For recipes, open the product and, in its Cost & Recipe section, choose the recipe and switch on Ingredient tracking. Modifier options have their own Track ingredients switch.
5. Make a test sale and re-check the count. Table-service orders deduct as items are placed; other orders deduct when they're paid, and the count can take a moment to update.

Only ingredients have a Low alert stock threshold. Products and modifiers don't raise low-stock alerts — review their current-stock views instead. See Stock Reports.

Still stuck?

If Track quantity (or Ingredient tracking with a recipe) is on but sales still don't decrement, note the product/ingredient name and contact support.