Stock isn't going down when I sell

You're selling items but their stock count doesn't drop.

Symptoms

• Product or ingredient quantities stay the same after sales.
• No low-stock movement despite trading.

Likely causes

1. Stock tracking is off. Tracking is off by default in Rewardly — selling alone doesn't decrement anything until you turn it on.
2. No starting count was set, so there's nothing to draw down.
3. Wrong stock model — you're tracking the product directly when it should be driven by ingredients, or by modifiers.

How to fix

1. Turn on Track quantity on the product (or the modifier) and set its starting count.
2. Pick the right model:
   • Inventory (the unit model) for whole items sold as-is, like retail goods.
   • Ingredients (the recipe model) for food/drink made from raw materials — selling the dish draws down its ingredients.
3. For drinks or add-ons sold as modifiers, track them under Modifier Inventory.
4. Make a test sale and re-check the count.

Only ingredients have a Low alert stock threshold. Products and modifiers don't raise low-stock alerts — review their current-stock views instead. See Stock Reports.

Still stuck?

If Track quantity is on with a starting count but sales still don't decrement, note the product/ingredient name and contact support.