The Member App — Overview
Overview
The member app is the customer-facing side of Rewardly — the web app your members use to earn and redeem rewards, browse your outlets, and order online. It runs in any browser and installs as a PWA (a web app that adds an icon to the home screen), so there's nothing for your customers to download from an app store.
The app is multi-tenant by subdomain — what a member sees depends on the address they open. On your subdomain (e.g. beanbrew.rewardly.app) it wears your branding — your logo, your brand colour, your programs — and behaves as a single-merchant app. With no subdomain (the shared rewardly portal) it runs in aggregator mode and shows many merchants at once.
It's the same member identity used at the counter. When a customer shows their QR code at the POS, it's this account the cashier scans — so points earned in store appear here in real time, and rewards bought here are ready to spend in store.
The two modes
The app has two top-level layouts, decided by the address:
| Mode | When | What members see |
|---|---|---|
| Single-merchant | They open your subdomain | Your merchant detail page is the Home tab — your logo, programs, and a Menu/Catalogue button. The shared discovery tabs are hidden. |
| Aggregator / portal | They open the no-subdomain portal | A bottom tab bar with Feed, Home, NearMe, and (when logged in) MyRewards — browsing across many merchants. |
Most of your members are in single-merchant mode
When you share your own subdomain link or QR, customers land straight on your branded page. The aggregator portal is the shared Rewardly directory — useful to know it exists, but it's not where you send your own customers.
In aggregator mode the tabs are:
- Feed — promotions, vouchers, and (when logged in) the member's own activity.
- Home — followed categories, the member's collection of followed merchants, and an all-merchants feed.
- NearMe — a map of nearby merchants, using the device's location.
- MyRewards — the memberships the customer holds across merchants (logged in only).
What it looks like
Whichever mode they're in, a few things are consistent and driven by your settings:
| Element | What drives it |
|---|---|
| Logo & cover images | Your merchant branding. |
| Brand colour | Your merchant colour — tints buttons, accents, and highlights everywhere. |
| Labels (Menu vs Catalogue) | Your template type — see below. |
| Programs shown | The loyalty programs you've set to Show on Member App. |
Template type
Your merchant template type changes the layout and wording across the app:
| Template | Used by | Order button reads |
|---|---|---|
| Food (default) | Cafés, restaurants, F&B | Menu / Order |
| Service | Salons, services | Order |
| Retail | Shops selling goods | Catalogue |
The Retail template also uses a distinct card-style layout on some screens (such as sign-up). Your template is set on your merchant profile — contact Rewardly support if you're unsure which one you're on.
Languages
The app is available in three languages — English, Mongolian, and Chinese. Members switch language from a dropdown in the header (on your merchant page and on the login screen). The choice is remembered on their device.
Changing language reloads the page
Switching language applies after a quick full-page reload — that's expected.
Light & dark theme
A light/dark theme toggle sits in the profile, login, and merchant headers. Members choose whichever they prefer; your brand colour is applied on top of both.
Real-time updates
While the app is open it holds a live connection to Rewardly. A POS or loyalty transaction, a change to an open order, or a new notification updates the relevant screen on its own — no refresh needed.
A dropped connection may not reconnect on its own
The live connection doesn't automatically re-establish itself after most network drops. If a member leaves the app open for a long time and updates stop arriving, refreshing the page restores them.
Notifications & popups
- In-app toasts — when something happens to a member's account (points earned, a voucher redeemed, an order paid), a toast slides in. Members control which types reach them in their notification settings.
- Popup marketing messages — you can configure image popups that appear on chosen pages. Each has a show-times cap, so a member stops seeing it after the set number of views; tapping it opens the link you set.
Install as a PWA
On iOS, members get an "Add to Home Screen" prompt so the app installs like a native one. Once installed it opens full-screen from the home icon.
iOS install prompt
The home-screen install prompt is shown on iOS. On other platforms members can still install via their browser's own "install app" / "add to home screen" option.
What your members can do
Each area has its own page in this guide:
| Area | What members do | Page |
|---|---|---|
| Getting started | Sign up, log in (password, OTP, PIN, biometric), and find their QR code. | Getting Started |
| Loyalty wallet | Hold their membership card, points, vouchers, stamps, and store credit; redeem and gift them. | Loyalty Wallet |
| Online ordering | Browse your menu, customise items, check out, pay, and track the order. | Online Ordering |
| Profile & referrals | Edit their details, manage addresses and preferences, and refer friends. | Profile & Referrals |
Driven by your settings
Almost everything in this section is yours to control. The programs that show, the order button's label, whether members can redeem points themselves, whether guests can order without an account — all come from your merchant and outlet settings, not from the app itself. Where a screen depends on a specific toggle, the page for that area names it.
Related
- What Members See at the POS — the same member, from your cashier's side of the counter.
- Customer App — Getting Started — how members sign up and log in.
- Loyalty Wallet — the card, points, vouchers, stamps, and credit.
- Online Ordering — ordering and paying from a phone.
- What is Rewardly? — how the member app fits the wider platform.