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Order-Status Board (eSignage) ​

Overview ​

eSignage — short for Rewardly Esignage — is a customer-facing order-status TV board. It runs fullscreen in a browser on an Android TV (or any large display) and shows waiting customers, by order number alone, what's ready and what's still cooking.

It's the public face of your kitchen. Your staff never touch it — they drive it indirectly from the Kitchen Display (KDS). When a cook presses CALL #, MISSED, or DONE on the KDS, the matching number moves between this board's columns, and a CALL # also triggers a chime and a spoken announcement here.

One web app, two faces

The eSignage board is a separate web application from the KDS tablet app, but it logs in with the same KDS credentials and listens to the same live order events. There's no extra account to manage — you point the TV at the eSignage web address and sign in with a display account whose type is eSignage.

How it works ​

  • The board shows order numbers only — no items, no prices, no customer names, no buttons to press.
  • It groups every active order into one of three columns by status: READY TO COLLECT, IN PREPARATION, and MISSED.
  • It connects to the same live order feed as the KDS, so the columns update the instant the kitchen bumps or calls an order.
  • When an order is called, the board takes over the full screen with the number, plays a chime, and speaks the announcement aloud.
  • Completed (collected) orders drop off the board automatically.

What it shows ​

The board fills the screen in three zones:

ColumnStatus it showsLooks like
READY TO COLLECTOrders the kitchen has calledBig red number tiles on a black panel, down the left. Pages of called orders cycle automatically.
IN PREPARATIONOrders still processingGrey number tiles filling the large centre panel. Columns grow as the queue grows.
MISSEDOrders marked missed at the KDSYellow tiles down the right. Cycles automatically when there are many.

The READY TO COLLECT and MISSED columns auto-advance through their pages every few seconds so a long queue stays visible. Order numbers scale with the screen size for legibility from across the room.

Bean & Brew example: a customer orders two flat whites and gets ticket 42. While the baristas work, 42 sits as a grey tile under IN PREPARATION. When a barista taps CALL # on the KDS, 42 jumps to READY TO COLLECT, the board calls it aloud, and the customer comes to the counter.

Announcing a called order ​

When the kitchen calls an order, the board does three things at once:

  1. A near-fullscreen dark overlay shows the order number at huge size.
  2. A chime plays.
  3. When the chime ends, the board speaks the announcement using your configured wording — by default "Order N is ready".

The overlay clears when the announcement finishes, and the called number keeps a brief highlight in the READY TO COLLECT column. A new call cancels any announcement already in progress.

Leading zeros aren't spoken

The spoken announcement reads the number as a plain integer, so a ticket like 007 is spoken as "7". The tile on the board still shows the full number — only the spoken message drops leading zeros.

Optional online-ordering QR code ​

If you switch it on, a QR code sits at the bottom of the READY TO COLLECT column under the caption SKIP QUEUE — ORDER ONLINE. Customers in the queue can scan it to order from their phones. The code points to your online-ordering link.

Setup ​

The eSignage board is one of the display types you create alongside your kitchen displays. The settings below live with that account.

Bean & Brew example: one TV above the pickup counter, calling drinks aloud.

  1. In the sidebar open KDS, then click Create — see Kitchen Display (KDS) for the full form.
  2. Set Type to eSignage, give it a Name, Username, Password, and the Outlet it serves.
  3. Fill in the eSignage-only options below.
  4. Save.
  5. On the TV's browser, open the eSignage web address, sign in with the username and password you just set, and the board appears.

eSignage options ​

Set these on the eSignage account in admin (KDS → Edit):

SettingWhat it doesDefault
Call-speak templateThe phrase spoken when an order is called. Use the placeholder $orderNumber for the number — e.g. Your order $orderNumber is ready.Order N is ready
Show online-ordering QR codeAdds the SKIP QUEUE — ORDER ONLINE QR to the Ready column.Off
QR code valueThe link the QR encodes — your online-ordering URL. Falls back to https://rewardly.sg if left empty.—
Max column countHow densely the READY TO COLLECT column packs its number tiles.3
Arrow directionOptional arrow graphics on the call overlay pointing customers to the pickup counter — left, right, or both.—

Call-speak rate isn't adjustable

The settings include a call-speak rate field, but the board currently ignores it — the speaking speed is fixed. Changing it has no effect.

Display tips for a TV ​

This board is built to run unattended for a full day, but a TV needs a little setup:

  • Keep it always-on. Disable the TV's sleep/screensaver and any browser power-saving so the board stays live through quiet periods. The app cleans up after itself to keep a 24/7 Android TV browser stable, but the screen must stay awake.
  • Use landscape orientation. The three-column layout is designed for a wide screen.
  • Tap the screen once after loading. Browsers often block sound until someone interacts with the page. A single tap (or any remote button on the TV) unlocks the chime and speech so the first call is heard. Do this after each fresh load.
  • Position it for the queue. Point the screen at the waiting area, and set the arrow direction to guide customers toward the collection counter.

Signing out

There's no logout button on the board — to sign out, tap the READY TO COLLECT heading. You'll return to the sign-in page. You rarely need this; the board restores its own session after a reload or power cut.