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Orphan Sales Orders ​

Overview ​

An orphan order is a pre-order from the QR ordering or Kiosk channel that came in before a POS shift was opened, or after it was closed. Because there was no open shift at the moment the order was paid, it isn't attached to any shift report — leaving the shift's totals understated.

This screen lets you assign each orphan order to the shift before or after the order's creation time, so your shift reports tell the full story.

Released: 3 November 2025.

How it works ​

  • Orders are flagged as orphan automatically when no shift was open at the time of payment.
  • They appear in the regular Orders report alongside other sales.
  • You assign each one to either the previous closed shift or the next opened shift.
  • Assigning only affects the Shift Report. The Sales Summary continues to follow the actual order date and time — orphan assignment doesn't change when the sale happened.

Run it daily or weekly

Make orphan-order cleanup part of your daily or weekly closing routine. Catching them early keeps your shift reports accurate.

Finding orphan orders ​

  1. In the admin sidebar open Orders, under Sales.
  2. Set the Relative date or a specific From / To range.
  3. Click + ADD FILTER.
  4. Pick Is Orphan Order → set the value to Orphan Orders Only.

The list now shows only orphan orders. They're easy to spot: the CREATED AT column is shown in red.

Click the ⋮ (three dots) at the end of a row to open the order.

Assigning an orphan order ​

Merchant admin only

The assignment panel only appears if you're signed in as a merchant admin. Other staff can open the order and read its details, but won't see these controls.

If the order has no register attached, you'll see a Step 1: Assign Outlet Register header first. Pick the register from the dropdown and click Assign Register — Step 2 appears once that's done. Orders that already have a register go straight to Step 2.

Under Step 2: Assign Shift you'll see two buttons — one for the shift BEFORE the order, and one for the shift AFTER it. Each carries an OPEN or CLOSED badge: a shift that's still open can be offered too, so check the badge before you choose.

  • Assign to BEFORE — click the left Assign button. The order is added to the shift prior to its creation time.
  • Assign to AFTER — click the right Assign button. The order is added to the shift after its creation time.

That's it. The shift's totals update immediately; the order itself is unchanged.

Shift reports only

Assigning an orphan order rewrites the Shift Report. It does not change the Sales Summary — that report always groups sales by the day/hour they were paid.