Rewardly Docs

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English

Монгол
简体中文

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What Members See ​

Overview ​

Your customers experience Rewardly through the member app. Knowing what they see helps you understand how your setup looks from the other side — and what to expect when customers ask questions.

The membership card ​

Each member has a membership card they can tap to flip:

  • Front — their loyalty balance, and their membership tier name with a membership icon. A customer with no tier sees "No Membership".
  • Back — their membership expiry date and email.

The card is tinted with your brand colour. Only tiers with Show on Member App enabled appear here.

Points balance ​

Tapping the points area opens the Point view, which splits the balance in two:

  • Active — points that can be spent right now.
  • Inactive — points that have been earned but aren't available yet. If a release is scheduled, the member sees a "… will be available on …" date.

A Transactions list shows every earn and spend, each with its expiry date.

"Inactive" is not "pending"

The app uses Active and Inactive — there is no separate "pending" label. Inactive simply means points earned but not yet released (see Portion settings on the Loyalty Points page).

Self-service redemption ​

If you enable Allow redeem loyalty at Customer in Merchant Settings, members can redeem points themselves:

  • They enter an amount (capped at their available balance) and tap Get QR code.
  • The app shows a QR code, with the instruction to "Scan this QR code in the Rewardly Store app to redeem your loyalty."
  • Your POS staff scan it — the actual deduction happens at the till.

There is also a Shopify discount code option for merchants using Shopify.

Vouchers ​

The member's voucher feed is split into:

  • My — vouchers they already hold.
  • Other — vouchers available to claim.

Each voucher shows its name, code, and expiry. Tapping one opens its full detail.

Store credit ​

Members see a Store Credit card with their current Balance. Their credit history is grouped into three tabs:

  • Collect — credit added (top-ups, cashback, rewards).
  • Gift — credit gifted to or from other members.
  • Spends — credit spent.

Each entry is marked Top up, Redeemed, or Voided, and shows "No expiry" or an expiry date.

Referral rewards ​

When a member refers a friend, their referral rewards appear as voucher or credit cards in the refer-a-friend section of the app.