Hotpot Restaurant
Hotpot is a communal, modifier-heavy, table-service business. The average bill is high because tables order across many courses over an extended sitting. The Rewardly setup leans on set menus, soup-base modifiers, per-person cover charges, and return-visit stamp cards.
Example business: Liuyishou Hotpot SG — a 120-seat restaurant with 4 soup bases and a $4-per-head cover charge.
Setup recipe
1. Outlet & registers
- Default Order Mode =
Dine In. - Enable Tables & Dine-In; set table-layout in the floor map.
- Most outlets want Show Outlet Choice off (single-location).
- One register per server station + a bar register.
→ See Tables & Dine-In, Outlet Settings.
2. Cover charge
The per-head charge is a product, not a service charge — that way it shows on the bill and contributes to loyalty earn:
- Create a product
Cover Charge — Adult($4), one variant per age bracket. - Add it to the basket on Open Table; staff increment the quantity per guest.
Why a product, not a service charge
A Rewardly service charge is calculated as a % of the bill, not a per-head fee. Modeling cover as a product gives you a fixed-per-head charge and lets it earn loyalty points like any other line.
3. Membership tiers (2 levels)
| Tier | Level | Target customer |
|---|---|---|
Member | 1 | Any signup. |
Gold | 2 | 5+ visits OR $500 spent in 6 months. |
- Auto-upgrade on; auto-downgrade off (keep loyal customers comfortable).
→ See Membership & Tiers.
4. Loyalty ratio
- 1 point per $1, with a 2× spend-range multiplier above $200 (hotpot bills cluster $80–$300, this rewards full-table parties).
- Channel scope — POS only. Hotpot rarely does online ordering.
→ See Loyalty Points.
5. Vouchers + stamp card
Stamp card — "Eat 6 times, get $30 off."
- Rule type — Amount (≥ $50 per visit qualifies).
- Reward —
$30 Off Voucher(Cash, expires in 60 days). - Repeat — yes.
Vouchers that work well:
| Program | Type | Event |
|---|---|---|
Welcome — Free Soup Base | Free item | First-time shopper |
Birthday — Free Dessert Platter | Free item | Birthday |
$50 off for $300+ spend | Cash | Other (member-app purchase) |
Gold — Premium Beef Voucher | Free item | Tier milestone |
→ See Vouchers, Stamp Cards.
6. Menu structure
- Categories — Soup Bases · Beef · Lamb · Seafood · Veg · Noodles & Dumplings · Drinks · Sauces · Set Menus.
- Modifiers — per soup base: spiciness (Mild → Extra Spicy), add-ons (extra mushroom in broth, etc.).
- Variants — portion sizes for premium meat (100g / 200g / 300g).
- Set Menus — bundled product (e.g.
Family Set for 4 — $128) — see Packages for issuing it with vouchers attached.
→ See Menus.
7. Buy X get Y free
Hotpot is well-suited to mix-and-match promotions:
Buy 3 plates of beef, get 1 free— Discount with rule type Buy X get Y free, By Category = Beef, Mix & match = on. Auto-applies to the lowest-priced beef plate.2 soup bases, second 50% off— same rule type, second one discounted.
→ See Discounts → Buy X get Y free.
8. StockOS
- Use Ingredients & Recipes for premium meat plates — track raw kg, each plate deducts the portion size.
- Use Inventory for packaged drinks (beer, soft drinks).
- Low-stock alert matters here — running out of mid-shift soup base is painful.
→ See Ingredients & Recipes, Inventory.
9. Payment
- Card terminal — Adyen or Stripe, both work.
- PayNow — high adoption in SG; enable.
- Split Bill — turn on; communal-dining tables often split.
→ See Card & Terminal Payments, Split Bill.
KPIs to watch
- Average bill per table and per cover.
- Soup-base attach rate — % of tables ordering 2+ bases.
- Repeat rate — % of stamp-card progressions per month.