Pre-printed Vouchers
Overview
Pre-printed Vouchers lets you create batches of unique voucher codes you can print and distribute offline — hand them out at events, include them in packaging, or run a partner campaign with another merchant. Each code has its own link: a customer opens it — usually by scanning the printed QR code with their phone — to claim the voucher into their Rewardly account.
Find it in the sidebar under Customers & Loyalty › Programs › Pre-printed Vouchers.
Digital vs physical
Most campaigns send vouchers digitally by email or SMS through Campaigns. Pre-printed Vouchers is for physical distribution — when you need something a customer can hold in their hand and scan later.
This is not a shared promo code
Each code in a batch is unique and single-use: one customer claims it to their own account and it is then spent. You cannot set your own wording (such as SUMMER15) and you cannot hand the same code to everyone — the Quantity field decides how many distinct codes are generated, and there is no field for choosing the code itself.
The Promo code box at online checkout isn't for these codes. It takes only a Promo Code, and all a Promo Code does is waive the delivery fee — no typed code takes money off the items. A customer receives a voucher by claiming a code in the member app, or by being sent one.
If you want "anyone who knows about this deal gets 15% off", use one of these instead:
| What you want | Use |
|---|---|
| Everyone who qualifies gets it automatically, no code | A Discount program — set the conditions and it applies on its own |
| Only selected customers, delivered to them | Campaigns — send a voucher by email or SMS to a target group |
| A physical code per person, handed out offline | Pre-printed Vouchers (this page) — generate a batch of unique codes |
| Free delivery for anyone who types a code at checkout | A Promo Code — it waives the delivery fee and nothing else |
Barcodes
Every batch you create generates a unique code for each voucher — Generate barcode for voucher is always on, so there is nothing to choose. A batch holds up to 1,000 codes. Each code has its own Voucher link, and Export to PDF prints each link as a QR code (see Printing the codes).
Voucher types
| Type | What it means |
|---|---|
| Member | A code becomes a voucher only when someone claims it to their Rewardly account. Until then it can't be used at the till. |
| Gift Card | Each code is a ready-made voucher with no owner. It can be redeemed without a member account — at the POS, or on the kiosk with Add Gift Card — or claimed by a member like a Member code. Its validity starts when you create the batch. |
Creating a batch
- Open Customers & Loyalty › Programs › Pre-printed Vouchers and click Create (
/voucherBarcodes). - Fill in:
| Field | What it does |
|---|---|
| Voucher Campaign name | A label for this batch (e.g. Spring flyer coupons), shown in the list. It can't be changed later. |
| Quantity | How many unique codes to generate — up to 1,000. |
| Type | Member (default) or Gift Card (see above). |
| Voucher | The voucher program each code in this batch delivers. Only LIVE vouchers are listed, and it can't be changed later. |
| Generate barcode for voucher | Always on. |
| Pin Code | Optional. When set, a claimed voucher stays locked in the member's wallet until they enter this PIN. The member app asks for a 4-digit PIN, so use 4 digits. One PIN covers the whole batch. |
- Save. The system generates the requested quantity of unique codes immediately.
Printing the codes
Open a batch with the three-dots icon on its row. The page shows the voucher's details and a table of every code — Nº, Code, Voucher link, Status and Claimed user:
- Copy a single code's link with the copy icon beside it.
- Export to PDF — downloads a PDF listing each code with its voucher link as a QR code, ready to print.
- Export to CSV — downloads the table.
- Filter Unclaimed — shows only the codes nobody has claimed yet.
Tracking status
Each code in a batch has its own status:
| Status | Meaning |
|---|---|
| Unclaimed | Generated but not yet linked to anyone. |
| Claimed | A member scanned and linked it — ready to redeem but not yet spent. |
| Used | Redeemed against a transaction. |
| Open (Gift Card) | A gift-card type code not yet linked to a member. |
| Used (No member) | Redeemed without a member account. |
Claimed user shows who claimed each code and links to their member record.
How a member claims a barcode voucher
- The member opens the code's Voucher link — usually by scanning the printed QR code with their phone camera.
- The member app opens. If they aren't logged in, it asks them to log in first.
- The voucher is claimed to their account ("Voucher claimed") and its detail opens. It's now in their wallet and is redeemable like any other voucher.
A code already claimed by someone else is refused ("This code has already claimed"), and so is claiming a Member code once the voucher's Available quantity or Personal available quantity is used up ("Voucher sale limit exceeded"). If the batch has a Pin Code, the voucher shows as locked until the member taps it and enters the 4-digit PIN.
Store app scan
Staff can also claim a code for a customer from the POS: in the Concierge tab, look up the member, tap Voucher Scan, scan or type the code, then Claim — see Concierge. A claimed code, or any Gift Card code, can also be applied straight to a sale from Search by Code in the basket's Voucher button, and a Gift Card code on the kiosk with Add Gift Card.
Related
- Vouchers — the voucher program each batch delivers.
- Concierge — claim codes for customers at the POS.
- Members — view which members have claimed barcodes.
- Marketing & Messaging — send digital vouchers by email or SMS without barcodes.