Reservations
Overview
If your outlet takes table bookings through a reservation system (such as TableReady), Rewardly can receive those bookings. The connection is set up for you by Rewardly. Once bookings come in, you can see them in the admin console and handle each guest at the till: mark them in, seat them at a table, flag them as running late or not coming, and move or cancel the booking.
Everything you do at the till is passed back to the reservation system, so both sides show the same booking.
How it works
- Admin — Sales › POS › Reservations lists the bookings for your outlets. The list is read-only.
- POS — the bookings show on the floor plan's Reservations button (at a Full Service outlet), on each table as the time of its next booking, and in the Booking tab's calendar. These appear only at an outlet that has bookings in the coming month, and only for staff who can use the Sell tab.
- Paying the bill — once the seated guest's bill is paid, the booking is marked Completed on its own.
Booking statuses
| Status | Meaning |
|---|---|
| Booked | The booking has come in. |
| Confirmed | The reservation system has marked the booking confirmed. |
| Running late | The guest was marked as running late. They still hold the table. |
| Waiting for table | The guest is in, waiting to be seated (the admin list shows Arrived). |
| Seated | The guest is at a table. |
| Completed | The visit is over — Rewardly marks this when the guest's bill is paid. |
| No show | The guest didn't come. |
| Cancelled | The booking was cancelled — by the reservation system, or at the till. |
The admin Reservations list
Open Sales › POS › Reservations. The list opens on today and the next six days, earliest first. Change From and To to look at other dates — up to three months at a time ("Choose at most three months."). You can also filter by Outlet and Status (every status except Seated), and search by Booking number, phone or name.
| Column | What it shows |
|---|---|
| Time | The booked arrival time. |
| Guest · pax | The guest's name and party size. |
| Phone | The guest's phone number. |
| Booking number | The reservation system's number, with a copy button. |
| Outlet / Table | Where the guest is booked or seated. |
| Status | See Booking statuses. |
| Notes | The booking's notes and the last note left on it. |
Nothing can be changed here — staff act on bookings at the till.
On the POS
The table map
On the floor plan, Reservations sits beside the table filters, with a count of today's guests still to come. Each table shows a small chip with the time of its next booking today whose guest hasn't come in yet — amber when the guest is Running late, blue otherwise. The chip disappears once the guest is marked in.
Tap Reservations to see the bookings for Today, Tomorrow, This week or Next week, or search by Booking number or phone — an exact booking number or the guest's phone number, for bookings from the last 24 hours to 62 days ahead (Clear goes back to the tabs). Each booking shows its time, the guest and party size, booking number, phone, table, a Pre-Order when the guest ordered ahead, and Moved when its time was changed.
The Booking tab
The Booking tab in the side menu shows the same bookings on a calendar: Day (by the hour), Week or Month, with the arrows and Today to move around. Each booking shows in its status's colour, and a month day shows how many bookings and guests it has — tap a day to open it. Tap a booking to open it with its buttons, Change time and Cancel booking, and its History, newest first. Each history entry shows when, who (the till user or the name the reservation system sent, otherwise TableReady, POS or System), the status it left the booking in, any time change (such as Time 19:00 → 20:00), any changed Guests, Length, Table, Notes, Name, Phone, Email or Member, and the reason given.
Marking guests in and seating them
The buttons on a booking depend on its status:
| Status | Buttons |
|---|---|
| Booked / Confirmed | Guest arrived · Running late · Remind · No show |
| Running late | Guest arrived · Remind · No show |
| No show | Guest arrived — a late guest can still come in |
| Waiting for table | Seat guest |
| Seated, no bill yet | Change table |
- Guest arrived / Seat guest / Change table opens a table picker: tap a table to seat the guest ("Seated at …"), or tap Arrived, no table yet to mark them in and seat them later (Keep waiting or Keep table when they're already in).
- Running late marks the guest as late; they keep the table.
- Remind asks the reservation system to remind the guest — Rewardly itself sends no message. Tapping it again within a few minutes sends nothing more ("A reminder was already asked for").
- No show asks you to confirm with Mark as no show.
If the guest ordered ahead through the reservation system's link, seating them puts the pre-order's food on the table — as the table's bill at an empty table, or added to the bill already there after Add to table order — and opens the table so the waiter can Confirm it to the kitchen. See Pre-orders.
Changing the time or cancelling
From a booking opened in the Booking tab, a guest who hasn't come in yet can be moved or cancelled:
- Tap Change time and pick the new date and time (it can't be in the past), or tap Cancel booking.
- Give a reason — tap one of the suggestions (Guest request, Running late, Table not ready, Staff error for a new time; Guest request, Duplicate booking, Restaurant closed, Staff error for a cancel) or type your own. A reason is required.
- Tap Save (or Cancel booking). The POS confirms "Time changed" or "Booking cancelled".
The reason is kept in the booking's history and sent to the reservation system. A moved booking's pre-order moves with it, and cancelling a booking also cancels its unpaid pre-order.
Related
- Table Service — running the floor on the POS.
- Tables & Dine-In — tables, sections and the dine-in settings.
- Orders, Refunds & Voids — finding a seated guest's order.