A payment method is missing at checkout

A tender you expect (card, PayNow, points, store credit…) isn't offered when taking payment.

Symptoms

• A payment option you set up doesn't appear at the POS.
• Card or automatic PayNow isn't available.

Likely causes

1. Integrated methods aren't enabled yet. Integrated card terminals/gateways (Adyen, Stripe, etc.) and automatic PayNow are switched on by the Rewardly team, not self-serve.
2. The method isn't created under Payment Methods.
3. Outlet scope — the method isn't enabled for this outlet/register.
4. A prerequisite setting is off — e.g. loyalty or store-credit redemption (each has its own switch).

How to fix

1. For cash, points, store credit, and Manual PayNow — you can add these yourself under Payment Methods. Create the method with the correct type (e.g. Loyalty, Store Value, Manual PayNow).
2. For integrated card payments or automatic PayNow, contact Rewardly support to enable them — see Card & Terminal Payments and QR & Digital Wallets.
3. Confirm the method is enabled for the outlet/register you're using.
4. For points or store credit specifically, also check their enabling switches in Merchant Settings (see can't redeem points and store credit payment failing).

Still stuck?

Note which method is missing and whether it's self-serve or integrated, then contact support.