Order Management
Overview
Order Management is the admin console where you see every order — from the POS, online ordering, the kiosk, and delivery aggregators — all in one place. It's where you check what's happening and handle refunds, voids, and cancellations.
How it works
Order Management is a monitoring console, not a setup screen — there's nothing to configure. Orders arrive here automatically as they're placed.
Using it
The order list
In the sidebar open Orders. The list shows every order with its:
- order and receipt number, customer phone, outlet, table number
- source (POS, online, kiosk, aggregator) and payment method
- payment status — Paid, Pending, Partially Paid, Refunded, Cancelled
- order status, pickup/delivery time, mode, and amount
You can filter by date and payment status, and export to CSV (up to a three-month range) with a full item, modifier, and combo breakdown plus a sales summary.
Order detail
Open any order to see its full breakdown — items, payments, the shift it belonged to — and to process a refund, void, or cancellation.
Carts and pre-orders
- Carts — baskets customers started but didn't complete, useful for spotting drop-off.
- Pre-orders — orders placed for a future date; each can be sent through when it's due.
Related
- Point of Sale · Online Ordering · Delivery — the sources of orders.
- Payment Reports — money taken, by tender.