Promo Codes

Overview

A Promo Code is a code you choose — FREEDELIVERY, say — that a customer types at online checkout. It does one thing: it waives the delivery fee on a delivery order. It doesn't take money off the items, and it isn't available for dine-in or takeout.

Find it in the sidebar under Customers & Loyalty › Programs › Promo Codes (/promo-codes).

Want money off the items instead?

A Promo Code only ever removes the delivery fee. For a discount on the order, use a Discount program, which applies on its own, or send a voucher through Campaigns.

How it works

1. You create a Promo Code and tell your customers the code.
2. At online checkout on a delivery order, the customer types it in the Promo code box and taps Apply.
3. If the code is valid, the delivery fee is removed and the bill shows Delivery fee waived. The customer can take it off again with Remove.
4. The use is held for the order when it's placed. If the order is cancelled, or left unpaid past its payment deadline, the use is given back — and counted again if the order is paid later. A code that waived nothing (delivery was already free) isn't counted.

The box only appears on delivery orders, and the code only works at an outlet whose delivery provider is Self — see Delivery. With a courier provider such as Lalamove, the code is refused.

Creating a Promo Code

1. Open Customers & Loyalty › Programs › Promo Codes and click Create.
2. Fill in:

Field	What it does
Name	An internal label for the code. Required.
Code	What customers type at checkout. 3–20 characters: letters, digits, - or _. It's saved in capitals and isn't case-sensitive for customers.
Status	Active (the default) or Inactive. An inactive code is refused.
Outlets	The outlets the code works at. Leave empty for every outlet.
Minimum spend	The order's item total (before the delivery fee) the customer must reach. Leave empty for no minimum.
Start date / End date	When the code is available. Leave both empty to keep it available all the time.
Time slots	Days of the week and time windows in which an order can use the code. Leave empty to allow any time.
Redemption limit	How many orders can use the code in total. Leave empty for unlimited.
Can be combined with vouchers and discounts	Off by default. When off, a customer can't use the code together with a voucher, and automatic discounts aren't applied while the code is waiving the fee.

3. Save. The code works straight away if its status is Active.

The list shows each code's Name, Code, Status, Used / limit (∞ when there's no limit) and dates, so you can see how many orders have used it. When you edit a code, Used shows the current count.

What the customer sees when a code is refused

Message	Why
Invalid promo code	No code with that text exists.
This promo code is not active	Its status is Inactive.
This promo code is not valid at this outlet	The outlet isn't in the code's Outlets.
This promo code is not active yet / has expired	The order is outside the Start date and End date.
This promo code is not available at this time	The order is outside the code's Time slots.
This promo code has been fully redeemed	The Redemption limit has been reached.
This promo code is for delivery orders only	The order isn't a delivery order.
This promo code is not available for this delivery provider	The outlet's delivery provider isn't Self.
Minimum spend of $… not met	The order is below the Minimum spend.
This promo code can't be combined with vouchers. Remove the voucher first.	A voucher is on the order and Can be combined with vouchers and discounts is off.

If delivery is already free on the order, the code stays on it and the bill shows Delivery is already free. If a code stops applying after it was added — the order drops below the minimum, say — it stays in the box with the reason shown in red, and the delivery fee comes back.

Related

• Delivery — delivery fees, areas and the delivery provider.
• Discounts — automatic discounts on the order itself.
• Pre-printed Vouchers — unique single-use voucher codes, a different thing from a Promo Code.