Packages

Overview

A package is a bundle of rewards handed out together in one go. A single package can contain store credit, loyalty points, and vouchers — all delivered at the same moment.

Packages are how you build a welcome gift for new members, or a generous reward for completing a stamp card.

How it works

What's inside a package

A package can contain any combination of:

• Store credit — a fixed amount added to the customer's balance.
• Loyalty points — a fixed number of points.
• Vouchers — one or more voucher copies.

How a package is given out

A package isn't applied at the till like a discount. Instead, you attach it to a trigger, and Rewardly delivers the whole bundle when that trigger fires:

Trigger	Where you attach the package
Joining a membership tier	The tier's Gift program field — see Membership.
Completing a stamp card	A stamp-card challenge with Gift type = Package — see Stamp Cards.

When the trigger fires, the customer instantly receives everything in the package.

Default setup

Bean & Brew example: a "Welcome Pack" for new members — $5 store credit + 100 Beans + a free-coffee voucher — given automatically when a customer joins.

Build the voucher first

If your package includes a voucher, create that voucher program first so you can select it below.

1. In the sidebar open Loyalty & Programs → Package Programs, then click Create.
2. Fill in the basics:
   • Name — Welcome Pack
3. Set the package contents:
   • Gift store value amount — 5
   • Gift program amount (points) — 100
   • Gift vouchers — add your free-coffee voucher
4. Set Status to Draft, review, then switch to Live and Save.

Now attach it to a trigger. To make it a welcome gift:

5. Open Loyalty & Programs → Memberships and edit your Member tier.
6. Set its Gift program field to Welcome Pack and Save.

Every new member now receives the Welcome Pack automatically.

Advanced options

All package fields

Field	What it does
Name	The package's name. Required.
Image	A picture for the package.
Membership	Associate the package with a membership tier.
Level	An optional ordering number.
Validity in days	How long the package's contents stay valid.
Gift store value amount	Store credit included in the package.
Gift program amount	Loyalty points included in the package.
Gift vouchers	One or more voucher programs included in the package.
How it works	A rich-text description shown to customers.
Status	Draft (inactive) or Live (active).

What members & staff see

A package has no POS step — staff do nothing. When the trigger fires (a member joins a tier, or fills a stamp card), the customer simply sees the rewards appear: store credit added, points added, and any vouchers in their voucher list.

Related

• Membership & Tiers — attach a package as a tier welcome gift.
• Stamp Cards — award a package when a card is completed.
• Store Credit, Loyalty Points, Vouchers — the rewards a package bundles.